Appointment information notice

Advance Chiropractic uses your name, mobile number, email address, selected clinic and appointment details to create and manage your booking.

When SMS is selected with your agreement, your Philippine mobile number is shared with our SMS provider, Semaphore, to send scheduling messages. Messages include the clinic, appointment time, confirmation number and contact number. Please do not enter symptoms, diagnoses or other clinical information in this booking form.

When Email is selected with your agreement, the clinic uses Gmail to send appointment confirmations, changes, cancellations and reminders. Your email address, clinic, appointment time, confirmation number and private attendance link are processed by Google for this purpose. Replies go to the selected clinic's email inbox. Email acceptance is not proof of delivery or attendance. No SMS is sent for an Email booking.

International mobile numbers are not sent to the SMS provider. With your agreement, clinic staff use WhatsApp or Viber to follow up on your appointment. Staff receive an internal follow-up alert; patient names and numbers are kept in the authenticated staff portal.

Clinic Gmail connections and appointment replies

Only the authorised Cebu and Bacolod clinic accounts connect Gmail to this system. Patients do not need to connect a Google account. The clinic separately authorises sending appointment emails and read-only access for replies. Google account identity is checked before either connection is used.

Although Google's read-only permission can access the clinic mailbox, this application's reply importer requests only threads associated with its tracked appointment emails from the previous 30 days. It matches direct replies to the appointment email and sender, retains plain-text reply content up to 4,000 characters, and does not download attachments. Unmatched or unsupported replies require clinic review. Authorised staff can review imported replies in the protected portal; a message alone does not automatically cancel or change a booking.

Imported reply text is hidden after 30 days and removed from the application's stored reply body by its maintenance process. Operational status and appointment history may remain. The original email remains in the clinic's Gmail account under the clinic's mailbox controls. Google credentials are stored as server-side secrets and are not displayed to patients. Google user data is used for appointment communication and staff review, not advertising or training AI models. Reply classification runs within the booking system without sending reply text to an external AI service.

Clinic account holders can revoke the connection in their Google Account permissions. To request correction or deletion of information held in the booking system, contact the clinic using the numbers below. Revoking Gmail access stops that connection; it does not by itself delete existing appointment records or emails.

Authorised clinic staff can access booking records. Keep your confirmation number private: it is used together with your email address to manage your appointment.

Staff may also save your first, middle and last names, optional nickname, date of birth and patient photo, mobile number and/or email (at least one is required), preferred confirmation method and app contact, city or municipality and optional detailed address in a staff-only patient directory to find your record and fill future appointment forms. Saving a directory contact does not create an appointment, verify an app account, record messaging consent, or send a confirmation.

To ask about your information, correct details, or stop appointment messages, contact Cebu at +63 939 195 1993 or Bacolod at +63 929 783 5728. You can book by phone if you do not wish to use SMS.

Booking does not take payment. Ask the clinic about fees and preparation before your visit.

Notice version: appointments-2026-10-17.